TERMS AND CONDITIONS

Make Shift Create

By attending our events you are confirming you agree with Make Shift Create terms and conditions, which have been put together to protect your business, Make Shift Create and our visitors.
 

Food Traders

  • No handling food without gloves

  • Hand wash facilities must be provided (as a minimum flask of hot water and hand wash)

  • ALL open food must be covered

  • Spray and wipe table before and after use with anti-bacterial spray

  • If you employ staff you need to include employees insurance onto your policy.

  • Each food based business needs to register with their local council and request an inspection from an environmental health officer. Some food based businesses may be told they are low risk/ low priority for an inspection. It is imperative that you are registered as a minimum and when your inspection takes place the best practice is to display your food hygiene rating on your stall.

  • Your local council will provide information on your packaging requirements as a business, weights and measures, what you should display regarding allergies and are happy to answer any questions you may have. You can refer to Safer Food, Better Business.

  • It is your responsibility to ensure all your accreditation is up to date.

  • Sneeze Guards MUST be in place on your stall, covering all food items.

  • We need you to think over the risks of showcasing at our events and plan a risk assessment. Plan out what you have to do to keep yourself and our visitors safe. Thinking of trip hazards, sharp objects, health and hygiene hazards, infrastructure hazards (especially when you provide your own gazebo, weights etc).

 

Trader Regulations

  • As a trader on our events it is your duty to always be up to date with governmental legislation regarding your product. Please see below for examples of what we expect from you:

    Cosmetic guidlines

    A copy of their CAS (cosmetic safety assessment).
    A copy of their public liability insurance documents.
    An email confirming that their products are registered on the CPNP (Cosmetic Products Notification Portal) and that their products have a PIF (Product Information Sheet) available for all products on sale.
    If products are sold as organic, vegan or cruelty free, they must be able to provide certification of this from bodies such as The Vegan Society, PETA and their suppliers certification of organic produce.

    Silver guidelines 

    It is an offence to describe an un-hallmarked article as being wholly or partly made of silver, palladium, gold or platinum.

    What needs to be Hallmarked? Any article described as being wholly or partly made of gold, silver, platinum or palladium that is not covered under exempt articles.

    If you sell something described as a precious metal you must clearly display the Dealer’s notice in A4 format or larger without alterations


    The above are examples of what is expected in those specific areas – as highlighted above it is your responsibility to follow your industries legislation.


Additional for Alcohol Traders

  • You must have a personal licence to sell alcohol at the events. You need to supply Make Shift Create with your personal licence number.

  • If the personal licence holder is unable to work the stall you must ensure you designate a competent number of staff who understands the responsibilities of your personal license.

  • You must display a challenge 25 sign on your stall.

  • No tasters are to be displayed on your stall and should not be given until asked for by a potential customer.

 

When signing up for an event

  • Stall holders can apply via our application form.

  • Upon receipt of your application, we will contact you to confirm an offer of a stall.

  • Make Shift Create may invite you to be a permanent stallholder at one of our events, however Make Shift Create reserve the right to remove this permanent status at any time.

  • Without a confirmation invoice you are unable to trade at our events.

Confirmations

  • Our team will confirm your attendance at a particular event with a confirmation invoice. Once you have received our confirmation invoice, our working relationship has started and you automatically agree to work under these terms and conditions.

  • When showcasing at our events our stallholders acknowledge that they have read our terms and conditions and have accepted them.

  • When showcasing at our events our stallholders acknowledge that they will not engage in any false or misleading conduct including, but not limited to, selling counterfeit goods or mislabeling goods.

  • When showcasing at our events our stallholders acknowledge and agree that Make Shift Create cannot give any warranties regarding possible sales, visitor numbers, and exclusivity of goods.

  • When showcasing at our events our stallholders acknowledge and agree that Make Shift Create is not liable for theft of goods at our events.

Payments

  • Payment terms will be on the confirmation/invoice and all markets need to be paid in advance.

  • We are unable to take any cash payments.

  • Once confirmed if you need to cancel the event we need you to let us know 10 days  before the event takes place 

  • A refund or market credit can be issued only if you cancel 10 days before the event takes place

  • After this time we can only issue market credit if a replacement is found and no refund will be given.

  • Please let us know ASAP if you are unable to attend an event, an empty stall is detrimental to the event and to your fellow stallholders.

  • If you have to cancel an event after office hours please contact the event manager on the set up instructions you have been issued.

Before the event

  • Prior to the event you will be sent set up instructions and layout.

  • It is advisable to connect with our social media channels and take advantage of our following. Please keep our team aware of any new social media handles you are using.

  • Make Shift Create are responsible for the allocation and position of stalls, and it is not permissible for stallholders to change their stall position on the day.

  • Any queries need to be made to our team in office hours.

  • Make Shift Create reserve the right to change stall locations.

  • When applying for a market we need you to provide Make Shift Create with a description of what you intend to sell.

  • We will discuss with you what can be sold at a particular event and any additions/amendments need to be approved by our market Manager.

  • Any additional items not agreed may be asked to be removed on market day.

  • We are unable to offer any of our stall holders exclusivity.

On the day

  • You will be given set up instructions and a layout prior to the event. It gives you information such as off loading times, event times, car parking etc.

  • When setting up, closing down, loading and unloading, care should be taken for your own safety and the safety of others.

  • Should a stallholder need to leave an event early it is expected they will first gain permission from the market manager.

  • Stallholders must operate strictly within the boundaries of the stall. Please be considerate to your market neighbours.

  • The presentation of stalls should be professional. A well presented stall will aid your sales.

  • We aim for us all to work in a supportive and respectful environment. We should treat our market managers, stallholders and members of the public with courtesy and respect at all times.

  • Instructions given by our market manager regarding risk management or accident prevention must be complied with strictly and immediately.

  • Please ensure nothing sharp or dangerous is attached to tables or that could endanger or harm others when erecting or dismantling equipment or damage infrastructure.

  • Smoking is not permitted in the vicinity of the stalls.

  • When leaving the event stall holders must remove and take away their own trade waste and ensure the stall area in the same condition that it was in before they set up their stall that day.

Cancellations

  • Our markets take place throughout the year in all weather. On rare occurrences we have to cancel events due to strong winds. On the rare occurrences that we do cancel an event, we will give you our stall holders as much notice as we can and promote the cancellation on our social media.


Trader Expectations


Abusive Language

Under no circumstance do we accept any abusive language whether through social media, email or in person. Abusive language will result in termination from our markets.

If abusive behavior is witnessed, reported or known to have taken place there will be an investigation into the situation which will result in action being taken against the perpetrator. Initial response will be to remove them from the next event whilst investigation takes place.

Abusive Physical Behavior

Under no circumstances do we accept any abusive physical behavior. Physical abuse will result in termination from our markets.

If abusive behavior is witnessed, reported or known to have taken place there will be an investigation into the situation which will result in action being taken against perpetrator. Initial response will be to remove them from the next event whilst investigation takes place.

Lateness

Whilst we accept lateness is on occasion out of your control repeated lateness is unacceptable due to the effect of the surrounding traders and the market as a whole. If you have been late three times you will unfortunately have to be removed from the event. If lateness does take place you will receive a warning from market manager via email.

No Show

In the event that you can not attend, and it is out of office working hours, it is your job to let the market manager know. Like lateness we accept sometimes things happen that would result in you not being able to attend. However, not communicating your lack of attendance and or no showing three times within a year will result in you being removed from the event.

Leaving the Market

We expect all traders in most cases to stay for the duration of the event. If traders sell out they may leave but a note must be left on the table and the market manager must be made aware.

On the Stall

We of course expect professionalism at all times when trading at our events.

Smoking

Smoking is strictly prohibited around, next to, and in front of the stalls. If you need to smoke we advise walking outside the market event area.

Stall Safety

We expect all stall holders to ensure their stall is set up safely. It is essential that all walkways are clear, nothing that is hanging could cause harm and that the products are stacked securely.

Stall Set Up

We expect all stalls to be set up to a high standard. If you are new to trading ask for our advice or speak to fellow traders – we are happy to give guidance.